To start a return, log in to your account HERE. From there, you can view your orders, store credit, and start a return request.
Return Policy
Note: Online Exclusive items are final sale and cannot be returned or exchanged.
Return Eligibility
We accept returns within 30 days of the delivery date (for online orders) or purchase date (for in-store purchases).
To be eligible for a return, items must be:
- Unworn, unwashed, and unused
- In new condition with tags attached
- Free of perfume, smoke, makeup, pet hair, or other strong odors
Shoes must be returned in their original shoe box. Please do not place shipping labels directly on the shoe box. Damaged shoe boxes may result in an additional restocking fee.
Non-Returnable Items
The following items are final sale and not eligible for return or exchange:
- Online Exclusives
- Sale/Clearance items
- Commission/Vendor products
- Bath & Body products
- Jewelry & Hair Accessories
- Home Decor
Refunds
Returns refunded to the original payment method are subject to:
- A 5% restocking fee
- An $8.99 return label fee for online returns
Original shipping charges are non-refundable.
Exchanges & Store Credit
We gladly offer:
- No restocking fee on exchanges
- No restocking fee on store credit returns
- Free return labels for exchanges and store credit on online orders
To request an exchange or store credit for an online order, please email us at:
You may also leave a note in your return request indicating you'd prefer an exchange or store credit instead of a refund.
Please note: Customers are responsible for shipping costs on exchanged items being sent out.
In-Store Purchases
Items purchased in-store may be returned within 30 days of purchase and must meet the same return eligibility requirements listed above.
Refunds to the original payment method are subject to a 5% restocking fee.
Exchanges and store credit do not have a restocking fee.
Additional Information
Returns sent back that do not meet our return requirements may be refused or subject to additional fees depending on item condition. If an item cannot be resold, we may contact you regarding returning the item to you or donating it on your behalf.