Online Orders

To start a return, log in to your account HERE. From there, you can view your orders, store credit, and start a return request.

**FOR EXCHANGES OR STORE CREDIT, EMAIL US AT SUPPORT@TILDENCO.COM** See more information about exchanges below.

  • Returns must be made within 30 days of the date your package was delivered according to the tracking number.

  • A 3.5% restocking fee applies to all refunds to a credit/debit card or Apple Pay.

  • A $8.99 return label fee will be deducted from your refund unless you're doing an exchange or store credit (see below).

  • Items must be unworn, unwashed, and unused, with tags still attached, and in NEW condition.

  • Items with strong odors, perfume, or makeup marks cannot be returned.

  • Shoes must be returned in their original box. Please place the shoe box inside another box when shipping. If the shoe box is damaged (e.g., shipping labels placed directly on it), a 20% restocking fee will be deducted from your refund or credit.

  • Original shipping costs are non-refundable.

Non-Returnable Items:

  • Clearance/Final Sale

  • Online Exclusives and Pre-Orders

  • Swimwear

  • Most Accessories (Commission-Based Items)

  • Bath & Body (soaps, lotions, lip balms, etc.)

  • Home Décor

Returns that don’t meet our guidelines or are sent without authorization may be refused or charged an additional restocking fee depending on the condition. If we can't resell the item, we’ll contact you about having it returned to you or donated in your name.

In-Store Purchases (Blackfoot, Idaho)

Items bought in-store can be returned within 30 days of purchase.

  • Items must be unworn, unwashed, and unused, with tags still attached, and in NEW condition.

  • Items with strong odors, perfume, or makeup marks cannot be returned.

  • Shoes must be returned in their original box.

  • A 3.5% restocking fee applies to all refunds to a credit/debit card or Apple Pay.

  • Store credit and exchanges are not charged a restocking fee.

Non-Returnable Items:

  • Clearance/Final Sale

  • Swimwear

  • Most Accessories (Commission-Based Items)

  • Bath & Body (soaps, lotions, lip balms, etc.)

  • Home Décor

As with online orders, any returns outside of our policy may be refused or subject to an additional restocking fee. Damaged items may be returned to you or donated, depending on your preference.

Exchanges + Store Credit

We’re happy to offer free return labels and no restocking fee for exchanges or store credit!

To request an exchange:

  • Email us at support@tildenco.com

  • Or, add a note in your return request that you'd like to exchange or receive store credit instead of a refund.

Please note: You’ll still need to pay for shipping of the new item, but we’ll cover the cost of sending your return back.