By The Fireside Shacket

To initiate a return please login to your customer account HERE. Once logged into your account you will be able to review all of your past orders, see store credit on your account, and select orders to return. 

Please note: If you would like to return your item for store credit or to make an exchange email us at support@tildenco.com so we can send you a free return label!

Return Policy

Online Orders - Thank you so much for shopping with us! When it comes to purchasing online we know how difficult it can be to determine what works for you. 

All purchases made with a credit/debit card (or Apple Pay) being returned for refund  will be subject to a 3.5% restocking fee to cover the transaction fee. Items being returned for exchange or store-credit will not be subject to the restocking fee. 

• Unwashed, unworn and unused merchandise may be returned within 30 days of purchase date. Original Shipping charges will not be refunded.
• Items smelling of perfume, or strong odors or marked with makeup are not valid for return and will be refused.
• Shoes must be sent back in the original shoe box. Shoe boxes should be shipped back in a box to protect the items. Shoes sent back with shipping labels directly on the shoe box or in a bag will result in a 20% restocking deducted from your store credit.

Note that not all items are eligible for return or exchange. The following collections are included in items not eligible for return or exchange:

• Clearance and Final Sale items
• Online Exclusive and Pre-Order items
• Swimwear
• Commission Based items (which are most accessories)
• Bath and body items (soap, lotion, lip balm, etc.)
• Home decor

*Any items returned without authorization, are returned damaged, or that fall outside of our policy guidelines for whatever reason may be refused or subjected to a restocking fee that will be deducted from your refund to be determined by our return team based on the severity of the item.

If the item is damaged enough that it cannot be sold again, your return will be refused. We will reach out to ask if you'd like to pay for shipping for it to be returned to you, or if you would like it to be donated in your name.

In-Store Orders - If you purchased with us at our physical location in Blackfoot, Idaho you have 30 days to return eligible items.

All purchases made with a credit/debit card (or Apple Pay) being returned for refund  will be subject to a 3.5% restocking fee to cover the transaction fee. Items being returned for exchange or store-credit will not be subject to the restocking fee. 

• Unwashed, unworn and unused merchandise may be returned within 30 days of purchase date. 
• Items smelling of perfume, or strong odors or marked with makeup are not valid for return and will be refused.
• Shoes must be returned in the original shoe box. 

Note that not all items are eligible for return or exchange. The following collections are included in items not eligible for return or exchange:

• Clearance and Final Sale items
• Swimwear
• Commission Based items (which are most accessories)
• Bath and body items (soap, lotion, lip balm, etc.)
• Home decor

*Any items returned without authorization, are returned damaged, or that fall outside of our policy guidelines for whatever reason may be refused or subjected to a restocking fee that will be deducted from your refund to be determined by our return team based on the severity of the item.

If the item is damaged enough that it cannot be sold again, your return will be refused. We will reach out to ask if you'd like to pay for shipping for it to be returned to you, or if you would like it to be donated in your name.

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